Right A Way Heating & Cooling

Privacy Policy

Right-A-Way Heating & Cooling, LLC

Effective date / Last updated: October 9, 2026

This Privacy Policy describes Our policies on the collection, use, and disclosure of Your information when You visit this website, call, email, or chat with Us, and explains Your privacy rights. We use Your Personal Data to respond to and support You and to provide and improve the Service. By using the Service, You agree to this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have the meanings defined below. These definitions apply whether a term appears in the singular or plural.

Definitions

Company means Right-A-Way Heating & Cooling, LLC, Walkersville, Maryland ("Right A Way," "the Company," "We," "Us," "Our").
Device means a computer, phone, tablet, or other device You use to access the Service.
Personal Data means information that identifies You or can be linked to You.
Service means this website (www.rightaway-hvac.com), Our phone line, email, the chat widget, and text messages related to Your request.
Service Provider means a person or company that processes information on Our behalf to help operate or support the Service.
Usage Data means technical information collected automatically when You access the Service.
You means the individual using the Service, or the company or other organization on whose behalf that individual uses it.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When You contact Us, We may collect:

First and last name;
Email address;
Phone number;
Service address, city or ZIP code when You give it for a visit;
Details about Your equipment, the problem, and scheduling preferences;
Anything else You choose to share in a call, email, or chat.

You can contact us by phone, email, or the chat widget. Chat messages and any contact details You type there are received by Us and processed by our chat and customer messaging provider. Please do not send sensitive personal information.

Usage Data

Hosting and the chat widget receive certain information automatically, including IP address, browser type and version, pages visited, time and date of visits, and device identifiers.

Use of Your Personal Data

Provide and maintain the Service: operate and improve the Service and respond to support needs.
Respond to Your requests: give estimates and schedule visits.
Contact You: communicate by phone, email, or text about Your request, appointments, and service updates.
Reminders and offers: send these only if You consented.
Customer service: manage customer service and keep business records.
Business transfers: evaluate or carry out a merger, sale, or other transfer of Our business.
Protection and compliance: protect against misuse and meet legal obligations.

Sharing Your Personal Data

With Service Providers: hosting, customer relationship management, chat and messaging, review-request and texting tools may process information to operate the Service and contact You.
For business transfers: information may be transferred as part of a merger, sale, or other transfer of Our business.
With Your consent: We may share information for another purpose You approve.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text message services.

We do not sell Your Personal Data.

Text Messages (SMS)

SMS consent is collected through the chat widget's consent checkbox, which is unchecked by default. With consent, Right-A-Way Heating & Cooling, LLC sends responses to Your request, scheduling messages, and service updates. Reminders and offers are sent only with consent. You can call us instead of using the chat widget.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.

We do not sell or share mobile opt-in data or consent with third parties for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Carriers are not liable for delayed or undelivered messages. For help with HELP or STOP requests, contact (301) 845-7710 or rightawayhvac@yahoo.com.

Cookies and the Chat Widget

We do not use advertising or analytics cookies on this site. The chat widget and hosting may use essential cookies or local storage to work. Your browser lets You block or remove cookies, though some features may then work differently.

Retention of Your Personal Data

We keep Your Personal Data for as long as needed for the purposes in this policy, including providing service, maintaining business records, meeting legal obligations, and resolving disputes. Retention depends on the record and its purpose. Hosting and Service Providers keep Usage Data for limited periods for security and operation. Some records may need to remain for legal or business reasons.

Transfer of Your Personal Data

Your information is processed where We and Our Service Providers operate, which may be outside Your state. Privacy laws in those locations may differ from those in Your state. We take reasonable steps to keep Your information secure when it is transferred and processed.

Disclosure of Your Personal Data

Law enforcement

We may disclose Your Personal Data when required by law or in response to valid requests from public authorities, such as a court or government agency.

Other legal requirements

We may disclose Your Personal Data when We reasonably believe it is necessary to:

Comply with a legal obligation;
Protect Our rights or property;
Prevent or investigate wrongdoing related to the Service;
Protect the personal safety of users of the Service or the public;
Protect against legal liability.

Security of Your Personal Data

We use commercially reasonable means to protect Your Personal Data, but no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

This website is intended for adults seeking home services. We do not knowingly collect personal information from children under 13. If You believe a child submitted information, contact Us so We can review and remove it where appropriate.

Your Choices and Rights

You can choose not to send a chat message, limit what You share, adjust browser storage settings, or ask Us for access to, correction of, or deletion of Your Personal Data. You can withdraw text-message consent by replying STOP. Contact Us with other privacy requests using the email or phone below. We respond within a reasonable time. We may need to confirm Your identity before changing or sharing records.

Links to Other Websites

The Service may link to websites We do not operate. Reviews shown on this site are copied from public Google reviews. Google, maps, and social links have their own privacy policies. Review those policies before sharing information. We do not control and are not responsible for the content or privacy practices of other websites.

Changes to this Privacy Policy

We may update this Privacy Policy by posting the revised policy on this page and updating the date. Please review this page periodically for changes. Changes take effect when posted here.

Last updated: October 9, 2026

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